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Booking terms and conditions

Cancellation policy

Cancellation fees apply on the following basis:

  • Cancellation of the course/s up to 10 working days prior to commencement, are subject to an administration fee of £50
  • Cancellation of the course/s within 10 working days prior to commencement, will be subject to a refund of 60% of the total course/s fee.
  • Cancellation of the course within 5 working days prior to commencement, will be subject to a refund of 30% of the total course/s fee.
  • Cancellations of the course within 72 hours of commencement, will be subject to no refund.

Amendments and transfers policy

Courses are priced based on group attendance or bespoke needs. In both cases courses need to meet minimum delegate number requirements to be viable and Norman Allan Training needs to ensure that facilities and trainers are available to deliver courses to the high standards expected.

Should you wish to change your course arrangements, venues or dates please notify us as soon as possible, and we will endeavour to re-arrange your course to a more suitable date, time or venue where possible, subject to the above cancellation terms.

For all transfers and changes you will be charged according to the original schedule of charges and subject to the original and agreed payment terms and no partial or full refund will be payable.


Norman Allan training reserves the right to re-arrange and to cancel part or all of a course, but will endeavour to inform you as soon as possible in any such instance. In these rare cases, you will be offered a place on the same course on another date or venue in line with our transfers and amendments policy noted above. If this is not convenient or possible for you a full refund will be given.

Under no circumstances will compensation be payable or shall Norman Allan Training be liable for additional costs, loss or penalties incurred by you as a result of changes and cancellation of training arrangements and bookings.

Payment terms

Our standard payment terms are as follows, although we reserve the right to agree alternative payment terms as required:

  • A 20% deposit of the total course cost is taken on booking.
  • The full balance must be paid 14 working days before course commencement.
  • Full payment must be made with the booking if booking within 10 days of the course start date.