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Social media for business

Using social media to reach and engage your customers should be an integrated part of your small business. It's very cost effective and it works.

This hands on half day workshop is aimed at non technical small business owners, entrepreneurs, directors, sales professionals and managers who need to get a grip of using social media quickly.

You will explore many of the key social sites like Twitter, Facebook, Linked-in, and Google+ as well as some of the key social media tools used by the professionals. You'll discover which will be most beneficial to your business and how to use and manage them effectively.

Pre-workshop Requirements

There are no pre-workshop requirements but you should have basic internet, PC and/or Mac skills.


½ Day presentation and workshop

Learning outcomes

  • Learn about why social media is important in digital marketing and how to plan for it.
  • You'll learn about the key social media platforms, the differences, how to exploit them and set up your profiles.
  • Learn which tools the Pro's use and how to use them to manage your social media activity.

Tools and materials

We will provide paper and either handouts or bookmark links for the workshop. Please bring along your own laptop or tablet and your log in information if you wish to use your own social profiles – we will provide WiFi access.

Workshop agenda

Introduction to social media

  • Why use social media?
  • Social media strategy
  • Channels and choices

Social content

  • Identifying suitable content
  • Choosing media & messages
  • Social media policy


  • What is twitter?
  • Setting up a profile
  • Followers
  • Tweeting
  • Monitoring chat
  • Hash tags


  • What is Linked-in?
  • Setting up a profile
  • Setting up a business page
  • Contacts & networking
  • Status updates
  • Groups
  • Followers


  • What is Facebook?
  • Setting up a business page vs a personal profile
  • Fans & Likes
  • Using groups


  • What is Google+?
  • Google+ vs Facebook
  • Setting up a google account
  • Creating a business page
  • Circles
  • +1’s

Other options

  • Blogging
  • Video sharing
  • Picture sharing

Social media tools

  • The tools the pro's use
  • How to manage your social media channels effectively
  • Sharing your social content

Questions and answers